My wife is a real customer service professional. She has managed restaurants, worked for school administrations, worked in churches, and for about fifteen years now has worked for city governments, with great effectiveness serving the citizens with kindness, patience, and sincere engagement. She has been a real role model for me in my own ministry as a pastor.
In looking back on the qualities of an effective customer service representative, things like serving with a happy countenance and being emotionally engaged with the customer, it dawned upon me that too many family relationships are missing the benefits and blessings of a simple “customer service professionalism” in their relating with one another.
What if every family would be nurtured and blessed by their treating one another with the same heart-qualities of a Customer Service Professional? The scripture admonishes us to do this, but does so by using a different wording:
“… dearly loved, clothe yourselves with compassion, kindness, humility, gentleness and patience… And over all these virtues put on love, which binds them all together in perfect unity. Let the peace of Christ rule in your hearts… and be thankful.”
~ Colossians 3:12-15
While the use of the term “professionalism” might sound cold or insincere, consider the “cold” and “insincere” words, attitudes, and actions that are making so many families miserable. If they will raise the quality of their family “customer service” to at least that of a professional, it will grant the family breathing room to calm their hearts and to reset or reboot their relationships. Besides, there is nothing cold or insincere about basic kindness and gentle love within family relationships.
#PastorsTip #Colossians3 #CustomerService #FamilyRelations #Kindness #Professional